Making Good on Yesterday's Service Issues

SUP3RSoN1KSUP3RSoN1K Administrator, DEV admin

We had a few issues with yesterday’s update and we’ve decided to make it up to you! Here’s what happened and what we’re doing about it.

1) Leprechaun's Envy Helmet was selling for $15 when it was meant to be $9.99.
-No one was charged more than they agreed to, however the prices were not universal and did not match our intended/publicized price.
- We will grant 750 crowns to everyone who paid more than the intended price. In addition, we’ve decided to donate the excess funds from the higher priced items to the Gamers Outreach charity.

2) The Gamers Outreach charity hoodie was selling for $9.99 in the US and the equivalent of $15 in regions outside the United States.
-No one was charged more than they agreed to, however the prices were not universal and did not match our intended/publicized price.
-We will be granting 750 crowns to the players that purchased the item at the higher sale price.

3) We experienced a temporary server hardware issue in NA causing some matches to drop out or spike pings into the thousands.
-Due to the outage and server issues we will be granting one free Conquest Crate to everyone who logged in after the patch went live yesterday.

In short, if you logged in yesterday after the update you will receive a Conquest Crate. If you purchased the Helmet or the Hoodie at the incorrect price we will be sending you 750 crowns to your account (if you bought both at the wrong price you will receive 1500 crowns). You should expect to see changes to your account no later than 03/18/2019. Thanks and happy gaming!

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